Customer care
Customer care and contact
Orders, returns, sizes or any other question: we are here. We reply within 24–48 working hours.
Our contact details
Telephone
Registered office
ALTITUDE S.r.l.s.
Via Roma 386
35010 San Giorgio delle Pertiche (PD)
Response time
Within 24–48 working hours.
Write to us
Want to return an item or change size?
Write to [email protected] with your order number and the email used for the purchase. You have 14 days from delivery.
Do it yourself, in a minute
Frequently asked questions
Delivery, returns, sizes and garment care: the most searched-for answers.
Go to the FAQ
Shipping
Zones, delivery times and tracking: delivery is always free.
Find out more
Size guide
The measurement charts and the size finder to find your size.
Find your size
Returns and exchanges
Start a return or an exchange from the online returns portal.
Start a return
Terms and conditions
The general terms of sale, always available.
Read the terms
Carefully selected
Top-quality wool and cashmere garments
Free and fast delivery
On every order, always
Italian design
An Italian company, with carefully finished details